ITSM Consulting That Actually Works for SMBs
Stop using spreadsheets and sticky notes to manage IT. Get a proper service desk in weeks, not months.
The Problem
Your IT team is drowning in requests. Users email random people. Tickets get lost. Nothing is tracked. When the CFO asks "what does IT actually do?" — you don't have an answer.
This isn't sustainable. But ServiceNow costs $100k+ and needs a full-time admin. There's a better path.
Our Solution
We implement ManageEngine ServiceDesk Plus — the ITSM tool built for SMBs — configured to your exact needs.
What We Deliver
| Capability | What It Means for You |
|---|---|
| ITIL-aligned ticketing | Incidents, service requests, problems, changes — all tracked |
| Self-service portal | Users solve password resets and common requests without calling IT |
| Asset management | Know every laptop, monitor, and software license you own |
| SLA management | Automatic escalation when response times are missed |
| Reporting dashboard | Monthly reports that prove IT value to leadership |
| Integration | Works with Slack, Teams, email, Active Directory |
Our Process
Week 1: Assessment → We review your current IT operations, pain points, and team size.
Week 2: Design → We configure ServiceDesk Plus with groups, categories, SLAs, and automation rules.
Week 3: Launch → We set up the self-service portal, user onboarding, and integrations.
Week 4: Training → We train your team on daily operations and reporting.
Ongoing → Monthly check-ins and optimization.
Pricing
We offer fixed-price packages starting at $2,500 for implementation, with monthly support from $500/month.
No hidden fees. No long-term contracts.
Case Study: Autopartes del Pacifico
"The implementation of ITSM tools reduced our IT incidents by 60%." — Carlos Martinez, Director of Operations
Before: 200+ unresolved tickets, no asset tracking, 3-week wait for common requests.
After: Full service desk with portal, assets tracked, incidents resolved in <4 hours on average.
FAQ
Do we need to switch tools?
Not necessarily. We can work with your existing tools or recommend the best fit.
How long does implementation take?
Most SMBs are live in 3-4 weeks.
Do you offer ongoing support?
Yes. Monthly plans include monitoring, optimization, and priority support.
Do you work with US-based companies remotely?
Yes. We serve clients across the US. We align with ET/CT hours.
Ready to Fix Your IT Service Management?
Get a free 30-minute assessment. We'll review your current setup and give you a clear roadmap — no obligation.
Or reach us directly: WhatsApp +503 7991-7799 | [email protected]